Frequently Asked Questions

1. How long does order processing take?

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be handled on the next business day.

2. How long is the delivery time?

Standard international shipping usually takes 10–25 business days after shipment. Actual delivery time depends on your location and local customs processing.

3. Do your parts fit most vehicle models?

Most of our products are universal or designed for popular car models. Detailed fitment information is available on each product page for reference.

4. Can I return or exchange items?

We accept returns or replacements within 30 days for defective, damaged, or incorrect items. Please contact us first with your order number and issue details.

5. How can I track my order?

Once shipped, we will send a tracking number to your email. You can use this number to track your package on the logistics website.

6. Do you offer wholesale service?

Yes, we support wholesale and bulk orders. Please contact us directly for wholesale pricing, MOQ, and cooperation details.

7. Who pays for customs duties?

The buyer is responsible for any customs duties, import taxes, or clearance fees charged by the destination country.

8. How can I contact customer service?

You can reach us at: hi#havecn.com (Replace # with @). We typically reply within 24 hours on working days.